Q. I have entered a proxy server, why do I still have problem with connection?

Check with your ISP (Internet Service Provider) or Network administrator, to see which setting you should use, proxy server or direct connection.

In the case of direct connection, just go to "File/Configuration" window and make sure you have the correct settings chosen.

If a proxy server is required, please go to "File/Configuration" and make sure you have the correct proxy server set up.

It is not uncommon in a local area network or internal network, that a computer name is used for proxy server name, such as CYCLONE, PROXY, etc. These are not valid internet addresses, if you are having trouble, use the IP address of the proxy server and it should work fine. For example such as 192.168.0.1.

Contact your system administrator or Internet Service Provider for detailed information regarding proxy server.

If problem persists, please contact our support at support@apexpacific.com by attaching the error.log file located in the Dynamic Submission's program directory.