Q. When I tried to register I got error message that my registration code is invalid, Why?

If you receive a message informing you that your registration code is either invalid, or cannot be verified, please take the following steps before contacting our technical support staff.

1. Check your internet connection setting and be sure you are connected to the internet properly.

2. Check your "Register Name" and be sure to enter the Register Name EXACTLY as shown in the "Order Confirmation" email.

3. Make sure your registration code is entered correctly and EXACTLY as we provided. The key is case sensitive and contains no space. Please use "Copy" and "Paste" function to enter your registration key.

4. If all above have done correctly and you still have problem, please contact sales@dynamicsoftware.com for further assistance and also attach the "Error.log" file which can be found in the same directory of Dynamic Submission. by default is C:\Program Files\Dynamic\Dynamic Submission v7\.error.log.