Q. What shall I do if my registration code is cancelled?

This is because we are using an online authentication system to verify each registration code when you use your software each time. Although our server is active over 99% of the time, occasionally it does go down. If you receive a message informing you that your registration code has been cancelled, please follow the instruction below to re-activate your registration code:

1. Connect to the Internet and Open the “Register" window.

2. You will see the "Active" button near the "Registration No" box.

3. Click on the "Active" button and follow the instruction on the screen.

4. Close the program and re-start.

If this does not work, please contact sales@dynamicsoftware.com with your Client ID# and also attach the "Error.log" file which is located in the Dynamic Submission 's program directory, by default is C:\Program Files\Dynamic\Dynamic Submission v7\.error.log.